We know that many of our users are having difficulty in managing their accounts while we finish updating our SOPAC software. The conversion process has been going on since December, and we share your impatience with how long this has taken, and we are sorry that in some cases we cannot provide the services you have been accustomed to finding at the Library. In the meanwhile, our staff members are working hard to assist with difficulties, so please let them know if you would like assistance.
We believe we are getting close to resolving the remaining problems, and for more information, please look here.
At the same time, we have heard from a number of you that you are unhappy with our decision to move away from circulating music CDs. We have taken this decision because we believe it reflects the reality of the music market, where the trend is towards digital music access, not ownership of physical CD albums. We do apologize for how long it has taken for us to determine how we will address this new reality.
For more information about our plans for music, please look here.
Details aside, the most important thing is for me to tell you how sorry I am that we are not providing the service you deserve. I would be happy to speak to you when you’re in the Library if you ask for me at the Welcome Desk. Or you can email me at email@example.com
Again, if you click here you will give me a chance to apologize to you digitally, if not directly.